Patient Journey

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. Please see the below items that will explain some of the changes we are currently working with and what to expect when contacting us.

  • Most issues will now be dealt with via the phone so that we can protect you and our staff from potential exposure to the virus. Our staff will ask you the reason for calling so that they can ensure you will be directed to the best person to deal with your issue.
  • The Practice continues to operate between the hours of 08:30am until 18:00pm, Monday to Friday, please contact us on 01865 791850. If the matter is medically urgent, the emergency phone is available between the hours of 08:00am – 8:30am, and then 18:00pm – 18:30pm, Monday to Friday.  If you require help outside of these hours please call 111 who will be able to direct and assist you.
  • If you are experiencing a life threatening medical emergency – please call 999 immediately and request an ambulance.
  • Unfortunately we have no involvement with Covid-19 testing; unable to administer, organise or speed up the process. If you need help regarding this please visit: https://www.gov.uk/coronavirus if you do not have internet access, please call the dedicated Covid-19 number: 119.
  • When you call to book an appointment, the patient care coordinator team will give you the scheduled time of your call. We will aim to call you within an hour of the appointment time. For example if you are given the appointment time of 9am, it may mean you called anytime between 9am and 10am. If during the call the doctor feels that they need to see you to make further assessment, they will invite you in with a specified date and time. Please ensure you attend alone and wear a face covering.
  • We have disabled the function of booking appointments online whilst the pandemic continues; this is because all cases need to be triaged ahead of arranging appointments.

  • There may be circumstances in which the GP requests a photo in order to aid diagnosis. The GP will ask if you have a valid and up to date mobile number – they will then send you a link. You are then able to take photo using your mobile or a camera and attach it to the link provided which will automatically update your medical record. If you do not have a smart phone, the doctor may ask you to email this to us instead.
  • If you arrive early for an appointment, you will be asked to wait outside of the practice; this is again to protect you and staff and to meet social distancing guidelines. Please only arrive 5 minutes before you appointment.
  • Certain patients require annual health reviews with us if they have ongoing long term medical conditions. These are usually completed face to face; however some of these details can be gathered via a health survey first. If this is the case you will receive a text from the practice to your mobile phone asking you to access a link – these messages will be signed off with the practice name. If you do not have a smart phone or internet access, and receive a text, please call us to book a telephone appointment to discuss your health. If you have any doubt regarding the authenticity of the text, please do not hesitate to contact us so that we can check this for you.
  • We ask that prescriptions are requested via email: [email protected]. Please do not request items unless you have 7 days remaining. If we issue medication early it can lead to shortages for people that need it urgently. If you do require medication early due to: loss or holiday commitments – please include this on your request. If you have no access to email, we have some slips available to fill in outside of the practice.
    Please include the following:
    Name
    Date of Birth
    Name of the items required and quantity
    Name and address of the pharmacy you would like them sent to.
  • If you need to register as a new patient you can do this via the website or collect the forms from outside the building. Providing proof of ID will ensure your registration is accurate, this can be a photo of official identification that is emailed to us: [email protected]
  • If you require any further information, please contact us on 01865 791850 so that we can assist you.

New Patients – 21 June 2021

We are happy to register new NHS patients within our practice boundary area: https://www.cowleyroadmedicalpractice.org.uk/the-practice/new-patients/

 

Patient Journey – 21 June 2021

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. To help patients understand how we now operate, we have created a guide to the processes that take place in the practice: Patient Journey

 

Ordering repeat prescriptions – 21 June 2021

If you would like to order a repeat prescription, please do so by emailing your request to the practice on [email protected]. Alternatively, please speak to your pharmacist who will be able to make the request for you. If you are not sure about your list of medications, please look at the paper that comes with your medication – the list will be there. Your pharmacist will also be able to give you a list. Patients are no longer able to order repeat prescriptions directly through the website. This is a patient safety measure, to make sure that all requests are properly checked before the medication is authorised. We do not accept requests by telephone, again, for reasons of patient safety

 

Think COVID! – 21 June 2021

Every day we receive a significant number of calls from patients experiencing cough symptoms or fever who are not thinking that they have COVID because their symptoms are not severe. Unlike what may come across in the news and media, most people with COVID will have mild or moderate symptoms. So please, if you have a new cough or fever, no matter how mild, or a loss in your sense of taste or smell, think COVID, isolate at home and arrange a COVID test. You may have only one of those symptoms – for example, just a fever, and still have COVID.

 

Further advice about managing your symptoms can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ or by calling 111.

 

Coronavirus vaccination – 21 June 2021

We are receiving many telephone queries about coronavirus vaccinations. These are being offered for residents of Oxford city in a number of sites across the city, rather than at individual practices. We do not have vaccines at the surgery. Our patients will be invited to receive a vaccine in line with a priority list set out by the national body responsible for vaccination. We cannot change the order. Please be patient – you will receive your invitation in due course when it is your turn.

 

Coronavirus vaccination for health care staff and social care workers – 21 June 2021

If you are a health care worker and your employer has not already made arrangements for you to receive a COVID vaccine, please email your details to [email protected] with details of your role, and your employer. This information will be coded and passed to the relevant bodies who are organising vaccines for staff.

 

COVID self-isolation rules – 21 June 2021

If you have symptoms of COVID, you should start to self-isolate and arrange for a test. You should remain in self-isolation from the day your symptoms started and the next 10 full days. Your household members must also self-isolate for 10 days from the start of your symptoms. They should not get a test unless they have symptoms. A negative test during their period of isolation does not mean that your contacts can return to work or normal activities. If you still feel unwell at the end of 10 days, you should seek medical advice, and not return to work. You may return to work if your only symptoms are cough or loss of sense of smell. The full guidance can be found here

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

Do you need practical help? – 21 June 2021

Are you worried about receiving your medication or about getting food during the coronavirus lockdown? Are you worried about a neighbour or a relative?

Voluntary support may be obtained through https://oxfordtogether.org/. You can register yourself or a relative or someone you are concerned about for support. The council has a coronavirus helpline which can be found at https://www.oxford.gov.uk/info/20301/coronavirus_information_and_guidance or by calling 01865 249 811