Comments and Complaints

If you have any ideas for how we might improve our services, or if you are unhappy with any aspect of your healthcare or the practice, we welcome hearing from you.

You can email, telephone , complete one of our complaints forms, or write to the practice management team.  They will acknowledge your complaint as soon as possible, and usually within 3 working days (if you do not receive an acknowledgment within this time, please telephone the practice and ask to speak to one of the partners).

The practice will then investigate your complaint, and respond within a maximum of 28 days, but generally within 10 days.

You can also take your complaint to NHS England, the body which commissions GP services. NHS England will then manage your complaint for you. They can be contacted at:

Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: [email protected] (Please state: ‘For the attention of the complaints team’ in the subject line)

You can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by SEAP that helps individuals to make a complaint about any aspect of their NHS care or treatment. This includes treatment in a private hospital or care home that is funded by the NHS.

Phone: 0300 343 5718
Email: [email protected]