Rights and Responsibilities

Our responsibility to you

We are family doctors and we wish not only to treat illness but also to prevent it. We aim to use the whole health-care team (doctors, health visitors, nurses and administrative staff) to encourage better health. Please feel free to talk to us on any health issue; if we cannot help you ourselves we can probably put you in touch with someone who can.

  • We will treat you with courtesy, respect and sensitivity at all times
  • We will endeavour to maintain the highest standards of medical practice at all times
  • We will keep the consultation and your computer written records confidential
  • We will provide you with emergency care promptly when you need it
  • We endeavour to offer all patients access to a doctor within two working days

Your responsibility to us

  • We ask that you treat doctors and staff with courtesy and respect at all times
  • On occasions the patient care co-ordinators may need to ask certain questions so that they may deal with your requests in an appropriate manner
  • If you cannot keep an appointment please let us know as soon as possible, as this may enable someone else to be seen
  • Any patient who is late for an appointment may be asked to book another appointment
  • Visitors must not bring drugs, alcohol or dogs on to the premises. Please switch off your mobile phone.
  • Any person who is verbally or physically aggressive or abusive will be subject to appropriate action in line with current NHS policy

New Patients – 16 May 2022

We are happy to register new NHS patients within our practice boundary area: https://www.cowleyroadmedicalpractice.org.uk/the-practice/new-patients/


Patient Journey – 16 May 2022

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. To help patients understand how we now operate, we have created a guide to the processes that take place in the practice: Patient Journey


Ordering repeat prescriptions – 16 May 2022

If you would like to order a repeat prescription, please do so by emailing your request to the practice on [email protected]. Alternatively, please speak to your pharmacist who will be able to make the request for you. If you are not sure about your list of medications, please look at the paper that comes with your medication – the list will be there. Your pharmacist will also be able to give you a list. Patients are no longer able to order repeat prescriptions directly through the website. This is a patient safety measure, to make sure that all requests are properly checked before the medication is authorised. We do not accept requests by telephone, again, for reasons of patient safety


Think COVID! – 16 May 2022

Every day we receive a significant number of calls from patients experiencing cough symptoms or fever who are not thinking that they have COVID because their symptoms are not severe. Unlike what may come across in the news and media, most people with COVID will have mild or moderate symptoms. So please, if you have a new cough or fever, no matter how mild, or a loss in your sense of taste or smell, think COVID, isolate at home and arrange a COVID test. You may have only one of those symptoms – for example, just a fever, and still have COVID.


Further advice about managing your symptoms can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ or by calling 111.


Coronavirus vaccination – 16 May 2022

We are receiving many telephone queries about coronavirus vaccinations. These are being offered for residents of Oxford city in a number of sites across the city, rather than at individual practices. We do not have vaccines at the surgery. Our patients will be invited to receive a vaccine in line with a priority list set out by the national body responsible for vaccination. We cannot change the order. Please be patient – you will receive your invitation in due course when it is your turn.


Coronavirus vaccination for health care staff and social care workers – 16 May 2022

If you are a health care worker and your employer has not already made arrangements for you to receive a COVID vaccine, please email your details to [email protected] with details of your role, and your employer. This information will be coded and passed to the relevant bodies who are organising vaccines for staff.


COVID self-isolation rules – 16 May 2022

If you have symptoms of COVID, you should start to self-isolate and arrange for a test. You should remain in self-isolation from the day your symptoms started and the next 10 full days. Your household members must also self-isolate for 10 days from the start of your symptoms. They should not get a test unless they have symptoms. A negative test during their period of isolation does not mean that your contacts can return to work or normal activities. If you still feel unwell at the end of 10 days, you should seek medical advice, and not return to work. You may return to work if your only symptoms are cough or loss of sense of smell. The full guidance can be found here



Do you need practical help? – 16 May 2022

Are you worried about receiving your medication or about getting food during the coronavirus lockdown? Are you worried about a neighbour or a relative?

Voluntary support may be obtained through https://oxfordtogether.org/. You can register yourself or a relative or someone you are concerned about for support. The council has a coronavirus helpline which can be found at https://www.oxford.gov.uk/info/20301/coronavirus_information_and_guidance or by calling 01865 249 811