In Times of Bereavement

Information for the relatives or next of kin of a patient who has died

At Cowley Road Medical Practice we know that when the death of a loved one occurs it can be extremely distressing and upsetting.  We want to ensure that all our patients and their families feel well cared for and that any care undertaken by us at this time is done in a professional and sympathetic manner.

We want to ensure that family members are aware of our practice’s procedures when death occurs and it will signpost you to further information that you will need to know.  As a medical practice we are obliged by law to follow certain procedures in a set way.  Other procedures are carried out as to what we think is best practice.

There are several websites that will explain in more detail about how to register a death and will give advice about what to do in the event of death.  The following link is to governmental guidelines on the subject:

In the main we will be more involved if the death of a patient occurs in the home.  One of the main responsibilities a GP will have, as well as caring for the family of the deceased patient, is to issue a Medical Certificate of Cause of Death – MCCD (more commonly known as the death certificate).  You will need to obtain a death certificate to be able to register a death.

Guidelines in event of a death occurring at home:

  1. Telephone the practice (you may need to use the ‘out of hours’ or on-call doctor). If this is the case they will inform the practice, during the next normal working session, about the death. If a visit is appropriate then a home visit will be arranged with you.
  2. Contact a funeral director.
  3. Arrange to collect the Medical Certificate of Cause of Death (usually from the surgery). After reporting the death leave at least 72 hours before contacting the practice to enquire about the certificate. The certificate, after 72 hours, should be ready at reception for you to pick up. It is important that you do not make an appointment with the registrar’s office to register the death until you have the MCCD. There are a number of rules that we have to legally abide by and therefore cannot always produce a death certificate as promptly as the family or funeral directors wish. We want you to know that we work hard to fill in the MCCD as soon as possible to avoid any unnecessary delay.  In some cases a doctor is unable to provide a MCCD and the death will need to be reported to a coroner. If this is the case you will be informed and the reason will be given at the time.
  4. Once you have the MCCD, make an appointment with the Registrar Office. It is recommended that deaths be registered within 5 days.  On attending the appointment you will need the MCCD and the deceased’s birth certificate, if available.
  5. The registrar’s office will give you several certificates and your funeral directors should explain what to do with them next.  You may also want to obtain more copies of the death certificate for bank, probate etc. (a fee will be payable for each copy).

If the Death Occurs at Hospital

  1. Contact a funeral director to inform them their services are required.
  2. Collect the MCCD from the hospital then follow steps 4 and 5 above.

In the event of a cremation, the funeral directors will usually liaise with the surgery regarding any forms that will need to be obtained.

If you have recently suffered a bereavement and need to talk to someone, please note that any of our staff will be happy to speak to you and if necessary guide you to bereavement services in the local area that you might find comforting and helpful. For any further information or questions please do not hesitate to ask one of our reception team.

Practice Update – 4 July 2022

Dear Patient, There has been an outbreak of Covid within the staff at the practice. Please only contact the practice if you have an urgent medical problem. We apologise for any inconvenience caused. This will mean some appointments will need to be cancelled this week, you will be contacted individually by text.


New Patients – 4 July 2022

We are happy to register new NHS patients within our practice boundary area:


Patient Journey – 4 July 2022

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. To help patients understand how we now operate, we have created a guide to the processes that take place in the practice: Patient Journey


Ordering repeat prescriptions – 4 July 2022

If you would like to order a repeat prescription, please do so by emailing your request to the practice on [email protected]. Alternatively, please speak to your pharmacist who will be able to make the request for you. If you are not sure about your list of medications, please look at the paper that comes with your medication – the list will be there. Your pharmacist will also be able to give you a list. Patients are no longer able to order repeat prescriptions directly through the website. This is a patient safety measure, to make sure that all requests are properly checked before the medication is authorised. We do not accept requests by telephone, again, for reasons of patient safety


Think COVID! – 4 July 2022

Every day we receive a significant number of calls from patients experiencing cough symptoms or fever who are not thinking that they have COVID because their symptoms are not severe. Unlike what may come across in the news and media, most people with COVID will have mild or moderate symptoms. So please, if you have a new cough or fever, no matter how mild, or a loss in your sense of taste or smell, think COVID, isolate at home and arrange a COVID test. You may have only one of those symptoms – for example, just a fever, and still have COVID.


Further advice about managing your symptoms can be found at or by calling 111.


Coronavirus vaccination – 4 July 2022

We are receiving many telephone queries about coronavirus vaccinations. These are being offered for residents of Oxford city in a number of sites across the city, rather than at individual practices. We do not have vaccines at the surgery. Our patients will be invited to receive a vaccine in line with a priority list set out by the national body responsible for vaccination. We cannot change the order. Please be patient – you will receive your invitation in due course when it is your turn.


Coronavirus vaccination for health care staff and social care workers – 4 July 2022

If you are a health care worker and your employer has not already made arrangements for you to receive a COVID vaccine, please email your details to [email protected] with details of your role, and your employer. This information will be coded and passed to the relevant bodies who are organising vaccines for staff.


COVID self-isolation rules – 4 July 2022

If you have symptoms of COVID, you should start to self-isolate and arrange for a test. You should remain in self-isolation from the day your symptoms started and the next 10 full days. Your household members must also self-isolate for 10 days from the start of your symptoms. They should not get a test unless they have symptoms. A negative test during their period of isolation does not mean that your contacts can return to work or normal activities. If you still feel unwell at the end of 10 days, you should seek medical advice, and not return to work. You may return to work if your only symptoms are cough or loss of sense of smell. The full guidance can be found here


Do you need practical help? – 4 July 2022

Are you worried about receiving your medication or about getting food during the coronavirus lockdown? Are you worried about a neighbour or a relative?

Voluntary support may be obtained through You can register yourself or a relative or someone you are concerned about for support. The council has a coronavirus helpline which can be found at or by calling 01865 249 811