COVID-19 FAQs

Last Update 24 Aug 2020

What do I do if I think I might have coronavirus?

If you think you might have coronavirus or you’ve been in close contact with someone who has it:

  • stay at home and avoid close contact with other people
  • do not go to a GP surgery, pharmacy or hospital
  • use the NHS 111 online coronavirus service to find out what to do next

The 111 coronavirus service will tell you if you need to continue to stay at home (self-isolate) or if you need medical help.

If you’ve recently travelled abroad, see the coronavirus advice for travellers to find out what to do.

Further information is available on nhs.uk/coronavirus.

Do I need to wear a face covering?

Face coverings are now mandatory in public transport and shops and several other public places. The guidance is here (https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own)

There are a few people who can be exempt on medical grounds which are listed in the guidance above. If this applies to you, you can find details of the exemption process in the link. GPs are not involved in this decision.

We are confident that there is good evidence to support the use of face coverings to protect others from transmission of coronavirus. We ask that everyone attending the surgery wears a face covering. The only exceptions are very small children and those with valid medical reasons not to wear one.

What is track and trace?

Track and trace is the NHS service set up to identify those who have been in contact with a person who has had coronavirus. This may not be someone you know, but simply someone you have come into contact by chance. If you are contacted by NHS track and trace, you should self isolate for 14 days. As long as you have no symptoms, other members of your household or support bubble are not required to self isolate. Here are further details.

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/nhs-test-and-trace-if-youve-been-in-contact-with-a-person-who-has-coronavirus/

Should I have a coronavirus test?

If you have symptoms of fever and general unwellness, particularly if you have a cough or breathing problems or a loss of sense of smell, but sometimes also if you don’t have these symptoms, we would encourage you to arrange a test. It is always better to know. This cannot be done through the GP practice. You will need to contact NHS 11 directly. https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested

If you have been in contact with someone who has got coronavirus, you must self isolate for 14 days. If you develop symptoms, you should arrange for a test. A negative test sooner than 14 days does not mean you can return to work or usual social contacts any more quickly.

Can I have a coronavirus antibody test?

Although antibody testing is available, we are not offering it at the practice, unless there is a clinical reason determined by a GP. Although many people are curious to know whether they have had coronavirus in the past, an antibody test cannot reliably tell you this. Many people who have had coronavirus have a negative antibody test. We also do not know whether having antibodies against coronavirus will protect a person from getting the disease again.

New Patients – 21 June 2021

We are happy to register new NHS patients within our practice boundary area: https://www.cowleyroadmedicalpractice.org.uk/the-practice/new-patients/

 

Patient Journey – 21 June 2021

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. To help patients understand how we now operate, we have created a guide to the processes that take place in the practice: Patient Journey

 

Ordering repeat prescriptions – 21 June 2021

If you would like to order a repeat prescription, please do so by emailing your request to the practice on [email protected]. Alternatively, please speak to your pharmacist who will be able to make the request for you. If you are not sure about your list of medications, please look at the paper that comes with your medication – the list will be there. Your pharmacist will also be able to give you a list. Patients are no longer able to order repeat prescriptions directly through the website. This is a patient safety measure, to make sure that all requests are properly checked before the medication is authorised. We do not accept requests by telephone, again, for reasons of patient safety

 

Think COVID! – 21 June 2021

Every day we receive a significant number of calls from patients experiencing cough symptoms or fever who are not thinking that they have COVID because their symptoms are not severe. Unlike what may come across in the news and media, most people with COVID will have mild or moderate symptoms. So please, if you have a new cough or fever, no matter how mild, or a loss in your sense of taste or smell, think COVID, isolate at home and arrange a COVID test. You may have only one of those symptoms – for example, just a fever, and still have COVID.

 

Further advice about managing your symptoms can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ or by calling 111.

 

Coronavirus vaccination – 21 June 2021

We are receiving many telephone queries about coronavirus vaccinations. These are being offered for residents of Oxford city in a number of sites across the city, rather than at individual practices. We do not have vaccines at the surgery. Our patients will be invited to receive a vaccine in line with a priority list set out by the national body responsible for vaccination. We cannot change the order. Please be patient – you will receive your invitation in due course when it is your turn.

 

Coronavirus vaccination for health care staff and social care workers – 21 June 2021

If you are a health care worker and your employer has not already made arrangements for you to receive a COVID vaccine, please email your details to [email protected] with details of your role, and your employer. This information will be coded and passed to the relevant bodies who are organising vaccines for staff.

 

COVID self-isolation rules – 21 June 2021

If you have symptoms of COVID, you should start to self-isolate and arrange for a test. You should remain in self-isolation from the day your symptoms started and the next 10 full days. Your household members must also self-isolate for 10 days from the start of your symptoms. They should not get a test unless they have symptoms. A negative test during their period of isolation does not mean that your contacts can return to work or normal activities. If you still feel unwell at the end of 10 days, you should seek medical advice, and not return to work. You may return to work if your only symptoms are cough or loss of sense of smell. The full guidance can be found here

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

Do you need practical help? – 21 June 2021

Are you worried about receiving your medication or about getting food during the coronavirus lockdown? Are you worried about a neighbour or a relative?

Voluntary support may be obtained through https://oxfordtogether.org/. You can register yourself or a relative or someone you are concerned about for support. The council has a coronavirus helpline which can be found at https://www.oxford.gov.uk/info/20301/coronavirus_information_and_guidance or by calling 01865 249 811