Cowley Road Medical Practice (CRMP) Patient Participation Group (PPG) Newsletter One – June 2021

What is a Patient Participation Group (PPG) and why is it important?

Cowley Road Medical Practice has a PPG that is a group of patients who meet regularly to give feedback and make suggestions on their experience. Feedback is very important to GP practices. Whilst we cannot get involved with clinical matters we do highlight operational issues. Practice staff then consider our comments and may make changes as a result. One of the doctors, the practice manager and some reception staff are already members of the group so your comments are taken seriously by the practice staff.

We currently meet virtually about once a month. You can view minutes from the PPG meetings here ( on the CRMP website.

Join our PPG

Anyone can join the PPG and we are always looking for new members. Meetings take around an hour and are held via Microsoft Teams. They are currently held on Wednesday mornings but this can be changed to suit the membership. Please contact [email protected] or ask at reception for more information or if you would like to join us.

What is a Primary Care Network (PCN) and how will it affect your treatment?

PCNs are a few group practices that collaborate to:

  • Offer more coordinated care
  • Provide access to a bigger range of health care professionals and services

The practices in our PCN are:

  • Cowley Road Medical Practice
  • Bartlemas
  • St Bartholomew
  • St Clements

Vaccination clinics are an example of collaboration as patients from all four practices are being vaccinated against Covid-19 at Bartlemas surgery with volunteers from all four practices helping with the clinics.

Have your say about Cowley Road Medical Practice

Patient feedback is very important to Cowley Road Medical Practice and the PPG would like to find ways of collecting your feedback and would like to find out how you would like to engage with us. For example, we could use on-line surveys or a mailing list – please let us know what you want. [email protected]

Cowley Road Medical Practice website

Our website ( is the first place to look for information about the practice, Covid-19 updates, opening hours, patient registration, and other services. It is updated regularly. You can also register for Patient Access from the website.

Patient Access

In normal times Patient Access ( allows you to book an appointment as well as request repeat prescriptions on-line. These services are currently restricted due to Covid-19 but will, hopefully, resume shortly.

How to order your Repeat Prescriptions

If you are on regular medication and need a further supply, you can renew your prescription in any of the following ways:

  • Via email: [email protected]
    • Please include the following:
      • Name
      • Date of Birth
      • Name of the items required and quantity
      • Name and address of the pharmacy you would like them sent to
  • If you have no access to email, we have some slips available to fill in outside of the practice.

Please do not request items unless you only have a supply for 7 days remaining. If we issue medication early, it can lead to shortages for people that need it urgently. If you do require medication early due to loss or holiday commitments – please include this on your request.

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