Doctor Appointments
We offer 15 minute surgery appointments with the doctor. Each doctor has their own consulting times. All routine appointments must be booked in advance. The patient care co-ordinator will ask you to give brief details of your illness to enable us to offer you the most appropriate appointment. In order to enable continuity of your care, we ask you to see one regular doctor wherever possible. Please remember to telephone and cancel your appointment if you no longer need it.
On arrival at the practice please give your name to the patient care co-ordinator. Please note that if you are more than 10 minutes late for your appointment you will be asked to re-book. Alternatively upon arrival please use the patient check-in desk situated to the left of the main reception desk (which is signposted).
You may also book an appointment online with Patient Access.
Telephone Appointments
We also offer telephone consultations – please ask the patient care co-ordinator if you would prefer this. These appointments may be useful to discuss test results, medications queries, or get advice when a face to face appointment is not necessary.
Emergency Appointments
If you feel that you need an emergency, same-day appointment, the patient care co-ordinator will put your name on the duty doctor’s list and the duty doctor will contact you to determine the best course of action with you – please ensure that your phone is on hand.
Nurse Appointments
When booking an appointment with the practice nurse, it is helpful if you state your reason for seeing her so that we can book the appropriate amount of time. For example, a blood test, immunisations, or contraception appointment is 10 minutes long, but if you need a dressing, both ears syringed, a cervical smear, or to discuss your travel vaccinations we need to book you 20 minutes.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you receive text reminders for your appointments you can cancel your appointment by sending a text message to the number included in your message.
