Appointments

Doctor Appointments

We offer 15-minute surgery appointments with the doctor. Each doctor has his or her consulting times. All routine appointments must be booked in advance. The patient care co-ordinator will ask you to give brief details of your illness to enable us to offer you the most appropriate appointment. In order to enable continuity of your care, we ask you to see one regular doctor wherever possible. Please remember to telephone and cancel your appointment if you no longer need it.

On arrival at the practice please give your name to the patient care co-ordinator. Please note that if you are more than 10 minutes late for your appointment you will be asked to re-book.

You may also book an appointment online with Patient Access.

Telephone Appointments

We also offer telephone consultations – please ask the patient care co-ordinator if you would prefer this. These appointments may be useful to discuss test results, medications queries, or get advice when a face to face appointment is not necessary.

Emergency Appointments

If you feel that you need an emergency, same-day appointment, the patient care co-ordinator will put your name on the duty doctor’s list and the duty doctor will contact you to determine the best course of action with you – please ensure that your phone is on hand.

Nurse Appointments

When booking an appointment with the practice nurse, it is helpful if you state your reason for seeing her so that we can book the appropriate amount of time. For example, a blood test, immunisations, or contraception appointment is 10 minutes long, but if you need a dressing, both ears syringed, a cervical smear, or to discuss your travel vaccinations we need to book you 20 minutes.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  If you receive text reminders for your appointments you can cancel your appointment by sending a text message to the number included in your message.

New Patients – 21 June 2021

We are happy to register new NHS patients within our practice boundary area: https://www.cowleyroadmedicalpractice.org.uk/the-practice/new-patients/

 

Patient Journey – 21 June 2021

Due to the ongoing issues surrounding Coronavirus we have had to adapt the way in which we operate. To help patients understand how we now operate, we have created a guide to the processes that take place in the practice: Patient Journey

 

Ordering repeat prescriptions – 21 June 2021

If you would like to order a repeat prescription, please do so by emailing your request to the practice on [email protected]. Alternatively, please speak to your pharmacist who will be able to make the request for you. If you are not sure about your list of medications, please look at the paper that comes with your medication – the list will be there. Your pharmacist will also be able to give you a list. Patients are no longer able to order repeat prescriptions directly through the website. This is a patient safety measure, to make sure that all requests are properly checked before the medication is authorised. We do not accept requests by telephone, again, for reasons of patient safety

 

Think COVID! – 21 June 2021

Every day we receive a significant number of calls from patients experiencing cough symptoms or fever who are not thinking that they have COVID because their symptoms are not severe. Unlike what may come across in the news and media, most people with COVID will have mild or moderate symptoms. So please, if you have a new cough or fever, no matter how mild, or a loss in your sense of taste or smell, think COVID, isolate at home and arrange a COVID test. You may have only one of those symptoms – for example, just a fever, and still have COVID.

 

Further advice about managing your symptoms can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/ or by calling 111.

 

Coronavirus vaccination – 21 June 2021

We are receiving many telephone queries about coronavirus vaccinations. These are being offered for residents of Oxford city in a number of sites across the city, rather than at individual practices. We do not have vaccines at the surgery. Our patients will be invited to receive a vaccine in line with a priority list set out by the national body responsible for vaccination. We cannot change the order. Please be patient – you will receive your invitation in due course when it is your turn.

 

Coronavirus vaccination for health care staff and social care workers – 21 June 2021

If you are a health care worker and your employer has not already made arrangements for you to receive a COVID vaccine, please email your details to [email protected] with details of your role, and your employer. This information will be coded and passed to the relevant bodies who are organising vaccines for staff.

 

COVID self-isolation rules – 21 June 2021

If you have symptoms of COVID, you should start to self-isolate and arrange for a test. You should remain in self-isolation from the day your symptoms started and the next 10 full days. Your household members must also self-isolate for 10 days from the start of your symptoms. They should not get a test unless they have symptoms. A negative test during their period of isolation does not mean that your contacts can return to work or normal activities. If you still feel unwell at the end of 10 days, you should seek medical advice, and not return to work. You may return to work if your only symptoms are cough or loss of sense of smell. The full guidance can be found here

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

Do you need practical help? – 21 June 2021

Are you worried about receiving your medication or about getting food during the coronavirus lockdown? Are you worried about a neighbour or a relative?

Voluntary support may be obtained through https://oxfordtogether.org/. You can register yourself or a relative or someone you are concerned about for support. The council has a coronavirus helpline which can be found at https://www.oxford.gov.uk/info/20301/coronavirus_information_and_guidance or by calling 01865 249 811